Thank you for your interest in SafetyNet Credit. If you have questions or need some help, you can contact us in the following ways:
We always welcome feedback about SafetyNet Credit. Feel free to send it along using one of the contact channels above.
Marketing or press enquiries
If you’re a journalist and want to speak to us about a story or to ask about our products, we would love to help.
To contact our press office, please email firstname.lastname@example.org with your details and a brief description of the enquiry and we’ll be in touch as soon as we can.
We hope you will never have reason to complain about our services, but if you do we will try our best to rectify any issues. Once we have received a complaint, we aim to review and respond to it with an email within 48 hours.
Complaint contact methods
From 8am-7pm Monday-Friday and 9am-5pm on Saturday
(Calls are free from mobile phones and landlines)
We always try and get back to you within 24 hours
Send your email to
PO Box 1515
You may report complaints in reference to the SafetyNet Credit product, policies or services via any of the above methods.
If you’re still not happy with our response
As a lender our services are subject to the jurisdiction of the Financial Ombudsman Service. If you have a complaint about our service you should write to us and we will endeavour to resolve it as soon as possible. If we do not respond within a maximum of 8 weeks or you disagree with our response, you have the right to refer this agreement to:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall